We're here to support
We're here to support
We're here to support
We offer Enhanced Care Management because we believe everyone deserves care that sees the whole person.
We offer Enhanced Care Management because we believe everyone deserves care that sees the whole person.
Why ECM exists
Why ECM exists
Why ECM exists
For years, the system left the highest-need patients behind. Through ECM, patients get:
For years, the system left the highest-need patients behind. Through ECM, patients get:
For years, the system left the highest-need patients behind. Through ECM, patients get:
A dedicated care team that coordinates across doctors, therapists, and community resources
A dedicated care team that coordinates across doctors, therapists, and community resources
A dedicated care team that coordinates across doctors, therapists, and community resources
Help addressing the root causes of instability—housing, food, and transportation
Help addressing the root causes of instability—housing, food, and transportation
Help addressing the root causes of instability—housing, food, and transportation
Consistent follow-up so patients don’t feel lost or forgotten
Consistent follow-up so patients don’t feel lost or forgotten
Consistent follow-up so patients don’t feel lost or forgotten
Who ECM is for
Who ECM is for
Who ECM is for
ECM focuses on Medi-Cal patients with the most complex health and social needs. You or your loved one may qualify if you are:
ECM focuses on Medi-Cal patients with the most complex health and social needs. You or your loved one may qualify if you are:
ECM focuses on Medi-Cal patients with the most complex health and social needs. You or your loved one may qualify if you are:
Experiencing homelessness or at risk of losing housing
Experiencing homelessness or at risk of losing housing
Experiencing homelessness or at risk of losing housing
Living with serious mental illness (SMI) or a serious emotional disturbance (SED)
Living with serious mental illness (SMI) or a serious emotional disturbance (SED)
Living with serious mental illness (SMI) or a serious emotional disturbance (SED)
Living with substance use disorder (SUD) and needing recovery support
Living with substance use disorder (SUD) and needing recovery support
Living with substance use disorder (SUD) and needing recovery support
Managing multiple chronic conditions, such as diabetes, heart disease, or COPD
Managing multiple chronic conditions, such as diabetes, heart disease, or COPD
Managing multiple chronic conditions, such as diabetes, heart disease, or COPD
A child or youth with complex medical needs, requiring care from multiple specialists
A child or youth with complex medical needs, requiring care from multiple specialists
A child or youth with complex medical needs, requiring care from multiple specialists
A high-risk pregnant or postpartum individual, needing extra support for maternal and infant health
A high-risk pregnant or postpartum individual, needing extra support for maternal and infant health
A high-risk pregnant or postpartum individual, needing extra support for maternal and infant health
Recently released from jail, prison, or institutional care, and working to reintegrate into the community
Recently released from jail, prison, or institutional care, and working to reintegrate into the community
Recently released from jail, prison, or institutional care, and working to reintegrate into the community
How ECM helps
How ECM helps
How ECM helps
The support you receive depends on your situation, but ECM can provide or connect you with services such as:
Housing support
Housing support
Finding stable housing and navigating applications
Finding stable housing and navigating applications
Finding stable housing and navigating applications
Assistance with housing deposits and moving costs
Assistance with housing deposits and moving costs
Assistance with housing deposits and moving costs
Coaching and support to prevent eviction and build stability
Coaching and support to prevent eviction and build stability
Coaching and support to prevent eviction and build stability
Medical & behavioral health support
Medical & behavioral health support
Coordinated care across multiple providers
Coordinated care across multiple providers
Coordinated care across multiple providers
Nursing facility transitions into a home or assisted living setting
Nursing facility transitions into a home or assisted living setting
Nursing facility transitions into a home or assisted living setting
Ongoing support for chronic conditions and recovery needs
Ongoing support for chronic conditions and recovery needs
Ongoing support for chronic conditions and recovery needs
Home & safety modifications
Home & safety modifications
Accessibility improvements like ramps, widened doorways, and roll-in showers
Accessibility improvements like ramps, widened doorways, and roll-in showers
Accessibility improvements like ramps, widened doorways, and roll-in showers
Environmental health changes such as air purifiers, pest control, and mold removal
Environmental health changes such as air purifiers, pest control, and mold removal
Environmental health changes such as air purifiers, pest control, and mold removal
Emergency alert systems for safety and independence
Emergency alert systems for safety and independence
Emergency alert systems for safety and independence
Nutrition & daily living support
Nutrition & daily living support
Medically tailored meals designed by dietitians for chronic conditions
Medically tailored meals designed by dietitians for chronic conditions
Medically tailored meals designed by dietitians for chronic conditions
Help with cooking, cleaning, grocery shopping, or attending medical appointments
Help with cooking, cleaning, grocery shopping, or attending medical appointments
Help with cooking, cleaning, grocery shopping, or attending medical appointments
Respite services for caregivers who need temporary relief
Respite services for caregivers who need temporary relief
Respite services for caregivers who need temporary relief
Home & safety modifications
Home & safety modifications
Accessibility improvements like ramps, widened doorways, and roll-in showers
Accessibility improvements like ramps, widened doorways, and roll-in showers
Accessibility improvements like ramps, widened doorways, and roll-in showers
Environmental health changes such as air purifiers, pest control, and mold removal
Environmental health changes such as air purifiers, pest control, and mold removal
Environmental health changes such as air purifiers, pest control, and mold removal
Emergency alert systems for safety and independence
Emergency alert systems for safety and independence
Emergency alert systems for safety and independence
Why we offer ECM
Why we offer ECM
Why we offer ECM
Our goal is to build trust by showing up, listening, and walking alongside our patients every step of the way. Through ECM we’re able to:
Our goal is to build trust by showing up, listening, and walking alongside our patients every step of the way. Through ECM we’re able to:
Our goal is to build trust by showing up, listening, and walking alongside our patients every step of the way. Through ECM we’re able to:
Proactively engage patients who might not seek help on their own
Proactively engage patients who might not seek help on their own
Proactively engage patients who might not seek help on their own
Address root causes of instability — like housing, food, and transportation
Address root causes of instability — like housing, food, and transportation
Address root causes of instability — like housing, food, and transportation
Leverage data-driven insights to improve participation and outcomes
Leverage data-driven insights to improve participation and outcomes
Leverage data-driven insights to improve participation and outcomes
Extend impact beyond therapy to help patients thrive long-term
Extend impact beyond therapy to help patients thrive long-term
Extend impact beyond therapy to help patients thrive long-term
Your first step toward support
Your first step toward support
Your first step toward support
If you think you or a loved one might qualify for ECM, the first step is simple: connect with our Outreach Engagement Team.
Step 1
Talk with us
Talk with us
Talk with us
This first step is about connection. If you don't have all the answers, that's what our Outreach Engagement Team is here for. What we'll do:
Listen to your story and understand your unique needs
Listen to your story and understand your unique needs
Listen to your story and understand your unique needs
Explain what ECM could look like for you or your family
Explain what ECM could look like for you or your family
Explain what ECM could look like for you or your family
Answer your questions about how the process works
Answer your questions about how the process works
Answer your questions about how the process works
Step 2
Understand eligibility
Understand eligibility
Understand eligibility
While we cannot promise specific funding until this step is complete, we can promise we’ll go through it with you, side by side. If it sounds like ECM might be a fit, we’ll guide you through the eligibility process. This includes:
Walking you through what qualifies someone for ECM
Walking you through what qualifies someone for ECM
Walking you through what qualifies someone for ECM
Helping you with forms or questions that come up
Helping you with forms or questions that come up
Helping you with forms or questions that come up
Making sure you feel supported, not lost in paperwork
Making sure you feel supported, not lost in paperwork
Making sure you feel supported, not lost in paperwork
Step 3
Meet your care manager
Meet your care manager
Meet your care manager
Once you’re enrolled, you’ll be matched with a Lead Care Manager (LCM). This will be your personal guide through the health system. From here, they’ll:
Coordinate your care across doctors, therapists, and community services
Coordinate your care across doctors, therapists, and community services
Coordinate your care across doctors, therapists, and community services
Check in with you regularly
Check in with you regularly
Check in with you regularly
Help you tackle challenges like housing, transportation, or other social needs
Help you tackle challenges like housing, transportation, or other social needs
Help you tackle challenges like housing, transportation, or other social needs
Stay with you long-term, so you’re never left to figure it out alone
Stay with you long-term, so you’re never left to figure it out alone
Stay with you long-term, so you’re never left to figure it out alone
Ready to begin?
Ready to begin?
Ready to begin?
Please note, you must provide your first name, date of birth, and insurance number.
